Privacy Policy

Effective Date: October 30, 2026
Last Updated: October 30, 2026

SelfMade Contracting Services LLC respects the privacy of customers, website visitors, and people who contact us about residential appliance repair, appliance installation, water heater installation, or related services.

This Privacy Policy explains what information we may collect, why we may use it, when it may be shared, how long it may be retained, and what choices you may have regarding your information.

This policy applies to information collected through our website and through communications or service interactions that reference this Privacy Policy.

Information We May Collect

The information we collect depends on how you interact with our website and business.

Information We May Collect

You may provide information when you:

  • Submit a website contact form
  • Request a service appointment
  • Call or email us
  • Ask a question about an appliance or installation
  • Provide information needed to evaluate a requested service
  • Communicate with us before, during, or after an appointment

Information you provide may include:

  • Name
  • Phone number
  • Email address
  • Service address
  • Preferred appointment information
  • Appliance or equipment type
  • Appliance brand or model information
  • Description of an appliance problem
  • Details about an installation location or existing hookup
  • Photos or other service-related information you voluntarily provide
  • Messages and other communications sent to us

Please do not provide sensitive personal information that is not reasonably necessary for your service request.

Service and Appointment Information

When you request appliance repair, appliance installation, water heater installation, or another available residential service, we may collect information needed to understand and manage the request.

Depending on the service, this may include:

  • Property or service location
  • Appliance type
  • Model number
  • Reported symptoms
  • Existing appliance condition
  • Existing water, drain, electrical, or other connection information
  • Installation dimensions or access information
  • Appointment preferences
  • Notes related to the requested work

We use this information to determine whether the requested work falls within our service scope and to communicate with you about the appointment or service.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by the website, hosting environment, security systems, or other technologies used to operate the site.

This information may include:

  • Internet Protocol address
  • Browser type
  • Device type
  • Operating system
  • Referring page or website
  • Pages viewed
  • Date and approximate time of a visit
  • General website interaction information
  • Technical data used to detect errors, abuse, or security threats

The exact information collected depends on the technologies currently installed or used on the website.

How We Use Information

SelfMade Contracting Services LLC may use information for purposes such as:

  • Responding to inquiries
  • Scheduling and managing service appointments
  • Understanding reported appliance problems
  • Reviewing installation requirements
  • Communicating about requested services
  • Providing customer support
  • Maintaining service and business records
  • Following up regarding an existing customer request
  • Improving website usability and functionality
  • Identifying technical or security problems
  • Preventing fraud, misuse, or unauthorized website activity
  • Meeting accounting, insurance, tax, legal, or regulatory obligations
  • Establishing, exercising, or defending legal rights

We use personal information for the purposes described in this Privacy Policy and for other purposes permitted or required by applicable law.

How We Use Information

SelfMade Contracting Services LLC may use information for purposes such as:

  • Responding to inquiries
  • Scheduling and managing service appointments
  • Understanding reported appliance problems
  • Reviewing installation requirements
  • Communicating about requested services
  • Providing customer support
  • Maintaining service and business records
  • Following up regarding an existing customer request
  • Improving website usability and functionality
  • Identifying technical or security problems
  • Preventing fraud, misuse, or unauthorized website activity
  • Meeting accounting, insurance, tax, legal, or regulatory obligations
  • Establishing, exercising, or defending legal rights

We use personal information for the purposes described in this Privacy Policy and for other purposes permitted or required by applicable law.

Phone and Email Communications

If you provide a phone number or email address, we may use it to respond to your inquiry and communicate about the service you requested.

Service-related communications may include:

  • Appointment scheduling
  • Appointment changes
  • Questions about the appliance or installation
  • Access or location information
  • Service updates
  • Follow-up questions
  • Responses to customer inquiries

Providing contact information does not require you to submit information unrelated to the requested service.

Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website operation, security, functionality, or performance.

Cookies are small files that a website may place on your device. Depending on the technologies installed on the website, cookies may help with functions such as:

  • Loading website features correctly
  • Remembering basic website settings
  • Protecting forms and website functionality
  • Detecting suspicious activity
  • Understanding general website usage

You can usually manage, restrict, or delete cookies through your browser settings.

Blocking certain cookies may affect how some website features function.

If analytics, advertising, or other non-essential tracking technologies are added to the website, this Privacy Policy should be updated where necessary to reflect those practices.

How We May Share Information

We may share personal information only when reasonably necessary to operate the business, provide requested services, maintain the website, or comply with legal obligations.

Information may be shared with categories of recipients such as:

  • Website hosting providers
  • Website maintenance or technology providers
  • Business software or communication service providers
  • Contractors or professionals involved in a requested service, when applicable
  • Accounting, legal, insurance, or other professional advisers
  • Government agencies, regulators, courts, or law enforcement when legally required

Service providers may receive information necessary to perform functions on our behalf.

We do not authorize service providers to use customer information for unrelated purposes merely because they receive information while supporting our business.

Legal Disclosures

We may disclose information when we reasonably believe disclosure is necessary to:

  • Comply with applicable law
  • Respond to a court order, subpoena, or lawful government request
  • Protect the rights or property of SelfMade Contracting Services LLC
  • Protect customers, website visitors, or other individuals
  • Investigate suspected fraud, misuse, or unlawful activity
  • Enforce applicable agreements
  • Defend against legal claims

Third-Party Websites and Services

Our website may include links to third-party websites, platforms, maps, tools, or services.

Third parties operate under their own privacy practices and policies. SelfMade Contracting Services LLC does not control how an independent third party collects, uses, stores, or shares information after you leave our website or interact directly with that provider.

Review the applicable third-party privacy policy before providing personal information.

Data Retention

We may retain personal information for as long as reasonably necessary for the purpose for which it was collected.

Retention may be needed to:

  • Respond to an active inquiry
  • Manage appointments
  • Maintain customer and service records
  • Maintain accounting or tax records
  • Address warranty or service questions
  • Resolve disputes
  • Meet legal or insurance requirements
  • Protect legitimate business interests

Different categories of information may be retained for different periods.

Information that is no longer reasonably needed may be deleted, anonymized, or otherwise handled according to applicable business and legal requirements.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no website, email system, electronic transmission, or data-storage method can be guaranteed to be completely secure.

For that reason, please do not send passwords, financial account information, Social Security numbers, or other unnecessary sensitive information through ordinary website forms or email.

Your Privacy Choices and Requests

Depending on applicable law and the information involved, you may have the right to ask us to:

  • Confirm whether we hold personal information about you
  • Provide access to certain personal information
  • Correct inaccurate information
  • Delete certain personal information
  • Explain how information is being used

Some requests may be limited when we must retain information for legal, accounting, fraud-prevention, dispute-resolution, insurance, recordkeeping, or other legitimate business reasons.

To make a privacy-related request, contact us using the phone number or email address listed at the end of this policy.

We may need to verify that a request relates to the correct individual before acting on it.

Children's Privacy

Our website and residential services are intended for adults seeking household repair or installation services.

We do not knowingly seek personal information from children through the website.

If a parent or legal guardian believes that a child has submitted personal information to us without appropriate authorization, they may contact us so the situation can be reviewed.

Business Transfers

If SelfMade Contracting Services LLC is involved in a merger, acquisition, restructuring, financing, sale of assets, transfer of ownership, or similar business transaction, information associated with the business may be transferred as part of that transaction where permitted by law.

Any successor handling transferred personal information would remain responsible for complying with applicable privacy obligations.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, technology, business practices, or legal obligations change.

When the policy is revised, the updated version may be posted on this page with a new “Last Updated” date.

Website visitors and customers are encouraged to review this page periodically if they want to understand our current privacy practices.

Contact Us About Privacy

Questions about this Privacy Policy, personal information, or a privacy-related request can be directed to:

SelfMade Contracting Services LLC

455 Lincoln St, Marseilles, IL 61341, United States

Phone: (815) 216-7219
Email: rackselfmade7@gmail.com 

For service-related requests rather than privacy questions, you can also request a service appointment.